Return and Refund Policy

Non-Refund for Order Executed Perishable Items :

Perishable items viz. Cakes, Flowers, Sweets & all other perishable items, once attempted for delivery is treated as order executed and will not be eligible for refund. These items are made/procured on the order of the customer. Being perishable in nature they can't be refunded.

Returnable Products :

Products once delivered may sometimes be returned - for instance when the product is damaged in transit or wrongly delivered - subject to the terms & conditions laid down in the Return Policy Statement.

Order Cancellation :

In every case that a customer wants to cancel an order, 20% of the order amount will be charged towards Processing & other expenses. Customers must contact the Customer Service Cell at Hyderabadcake.com to cancel an order. If the product has not yet been dispatched, Hyderabadcake, at its sole discretion, may cancel the order subject to its return policy.

Gift Delivery to Various Destinations :

Gifts Delivery to Hyderabad: All orders need to be placed with a prior notice of 1 clear working days.

Order Rejection :

Hyderabadcake.com may at any point of time reject any order without any reason.

Refunds :

Hyderabadcake.com accepts Visa, MasterCard, Mastro, American Express, select Debit Cards, Net Banking, Cheque/DD, Bank Transfer and Direct Bank Deposits.

If the payment was made (Paid through credit card/debit card/Netbanking), the amount is refunded in the same account as you had made payment.

Debit Card/Credit Card/Net Banking - 7-10 working days from the refund initiation date.